Ainonymity Calorie Counter · Support

Support

Since there is no account, there is no password to reset and nothing to recover. For everything else, start here.

Using the app

My barcode did not scan

The packaged-food database is from the United States, so a product made for another market is the likeliest gap. When a barcode comes up empty the app offers the nutrition label scanner instead, which reads the printed panel and works for any product anywhere. That one is an AI analysis, so it costs a credit.

The photo estimate looks wrong

Correct the amount on the ingredient — that is the field the whole estimate scales from, and it is one tap. It is in grams, or in a volume unit where the food offers one. Reading a meal from a photograph is an estimate and the app does not claim a measured accuracy for it.

I took a photo with no signal. Did I lose it?

No. It is queued, not refused, and it survives closing or force-quitting the app. It sends by itself when you are back online, dated to when you took it. Nothing is charged until an analysis actually runs, and nothing at all if you discard it.

Why does the calculator refuse to suggest a target?

Because the goal is not safe for the details entered — losing weight while underweight, gaining at a BMI of 25 or over, or a target that would sit below the app’s own floor of 1,200 kcal (1,500 for men). The screen says which. When only the usual 500 kcal deficit is too big, it offers the floor with a smaller deficit instead, as long as that deficit is at least 300 kcal a day — the smallest US guidance names. It also declines for anyone under 18, since the equation it uses was derived from adults.

Can I change the units?

Yes — calories or kilojoules, metric or imperial body measurements, and grams or volumes for ingredients. Switching changes only how things are shown: everything already logged stays exactly as it was, and your target stays put.

How do I delete my data?

Delete the app. Everything it holds is on your device, so removing it removes the lot — there is no server-side copy to ask us for.

Buying and credits

What costs money?

One thing: an AI photo calorie analysis in the cloud, once you have used the free ones included at the start. The app itself, the food databases, the barcode scanner, manual entry, every chart and every PDF report are free and always will be. Whatever a scan costs is shown on the shutter before you press it.

Do credits renew?

They don’t. You buy them when you want them and they sit there until you use them. Put the app down for three months and it costs you nothing.

Get in touch

There is no form and no account — just two addresses. Write to whichever fits and a person reads it.

Support

Bugs, wrong data, feature requests — anything about the app: support@ainonymityapps.com

Because the app carries no analytics, anything you don’t tell us is something we have no way of knowing. Your device and iOS version genuinely help. If it is a security or privacy issue, say so at the top and we will look at it before anything else.

Privacy Officer

Questions about the Privacy Policy, or any request concerning your own data — access, correction, deletion or portability: privacy@ainonymityapps.com

AInonymity Inc. is the business responsible for personal information handled by the app, and the Privacy Officer is the person in charge of protecting it. Nearly everything the app holds never leaves your device, so the fastest deletion is usually to delete the app — but if you would rather ask us, ask here.